Cancellation and Refund Policy
No Refund Policy:
Once a dataset file has been downloaded or delivered to the customer, we cannot process refunds under any circumstances.
This policy is in place due to the digital nature of our products, which cannot be returned, revoked, or rendered inaccessible once accessed.
Order Cancellation:
Before Delivery: Customers may cancel their order if the file delivery has not yet commenced. To request cancellation, contact us immediately after placing your order.
After Delivery Initiation: Once the file delivery process has begun, cancellations are no longer possible.
Data Accuracy and Quality Assurance:
- All datasets are verified to meet quality standards and match the descriptions provided at the time of purchase.
- If you encounter any discrepancies or technical issues with the dataset, please contact our support team for resolution.
- We are committed to addressing and resolving any errors promptly, provided you reach out with sufficient details about the issue.
Support Requests and Delivery Issues:
File Delivery: If you believe the file was not delivered correctly or you encountered issues during the download process, contact our support team within 7 days of purchase.
Technical Support: For issues related to accessing or using the dataset, our team is available to assist and provide guidance.
Eligibility for Re-Delivery: In cases where a valid technical issue is identified, we will ensure the file is re-delivered at no additional cost.
Usage Rights and Restrictions:
Non-Transferable License: The datasets purchased are for the buyer’s use only and cannot be shared, distributed, resold, or republished in any form without prior written consent.
Intended Use: By purchasing, you agree to use the datasets solely for lawful and agreed-upon purposes. Any misuse may result in legal action.
Disclaimer:
- We are not liable for any damages, loss, or misuse resulting from improper use of the dataset or failure to comply with the terms of this policy.
- The datasets are sold “as-is,” and while we ensure their accuracy, users are responsible for validating their applicability to specific use cases.